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What We Offer
At Oxford Medical, our detail-oriented, solution-driven approach is designed to address the unique needs of every patient. We believe in personalized care, and our dedicated team is committed to delivering tailored solutions that promote the best possible outcomes.
We work closely with healthcare providers, physical therapists, case managers, and caregivers to process orders efficiently and make the experience as seamless and stress-free as possible. With our broad selection of products, we simplify the referral process—allowing healthcare professionals to submit a single referral for multiple patient needs.
We proudly offer only high-quality products from trusted, industry-leading manufacturers. Patients can feel confident knowing they’re receiving durable, dependable equipment built to the highest standards.
Our team also handles insurance coordination, working directly with providers to verify coverage and ensure all insurance requirements are met. This helps patients receive the full benefits available under their plan.
Why Choose Us?
Your Trusted Partner for Durable Medical Equipment
At Oxford Medical, we know you have many choices when it comes to selecting a healthcare provider. What sets us apart is our commitment to delivering truly personalized Durable Medical Equipment (DME) services.
Our dedicated team works closely with patients and caregivers to identify top-quality products that fit each person’s unique needs. From the initial consultation to product delivery and beyond, we aim to make the entire experience smooth and worry-free.
With a strong emphasis on outstanding customer service, prompt delivery, and ongoing support, Oxford Medical is committed to providing a superior experience for both patients and caregivers.
How it Works?
Submitting & Processing Orders
At Oxford Medical, we aim to make the order submission and processing experience as simple and efficient as possible for both healthcare providers and patients. Orders can be submitted through an online form, fax, email, or via Parachute—whichever method works best for you.
Verification and Compliance
Once an order is received, it is reviewed by our dedicated Verification and Compliance Team at Oxford Medical. Our knowledgeable staff thoroughly checks all submitted documentation to ensure it meets insurance guidelines and requirements. This includes verifying patient benefits, confirming network participation, and determining whether pre-certification is needed.
Handling Incomplete Orders
If any documentation is missing, Oxford Medical will work directly with the referring healthcare provider to gather the necessary information and ensure all requirements are met for order completion.
Ineligible or Denied Orders
If an order cannot be processed—whether due to coverage limits, insurance benefit restrictions, or ineligibility for reimbursement—we will promptly notify the healthcare provider.
Order Status Updates
We aim to provide order status updates on the same day the order is received. However, in some instances, it may take up to 24 hours to review and issue an update.
Hospital Discharge Orders
For hospital discharge cases, we typically schedule delivery either the day before or the morning of the discharge. To guarantee on-time delivery, orders must be submitted by 1:00 PM the day prior to discharge. For example, for a Tuesday delivery, the order must be received no later than 1:00 PM on Monday. To avoid delays, we strongly encourage submitting discharge orders as early as possible. Orders received after the 1:00 PM deadline may not qualify for next-day delivery.
Important Notes!
At Oxford Medical, we collaborate closely with healthcare providers, insurance carriers, and patients to ensure a smooth and efficient order process. To avoid delays, we kindly request that all orders be submitted with complete and accurate documentation. Insurance claims cannot be processed if essential paperwork—such as patient diagnosis or treatment plan details—is missing or incomplete.
For a full list of required documents, please refer to our Order/Referral Requirements.