Frequently asked questions

Orders placed before 2 PM ET ship the same day. With our network of 3 distribution centers, most customers receive next-day delivery.

Yes — shipping is free on orders of $49 or more. Medical alert devices also include free shipping and free activation.

Use our order tracker with your order number and phone number, or call us at (480) 351-1223.

Yes. We typically deliver the day before or the morning of discharge. Orders must be submitted by 1:00 PM the day prior to discharge.

Return any unused, sealed item within 30 days for a full refund — no questions asked. See our Returns & Exchanges page for details.

Our team provides ongoing service and follow-up. Call us and we’ll arrange a repair or replacement as quickly as possible.

Yes. Oxford Medical is an accredited and qualified Medicare supplier. We are also in-network with many plans in Arizona and Nevada — see our Insurance page.

Yes. We are a fully compliant HSA/FSA merchant. Use your tax-advantaged health savings account — no extra steps required.

Our verification and compliance team works directly with insurers to confirm coverage and help reduce or eliminate unexpected out-of-pocket costs.

Visa, Mastercard, American Express and HSA/FSA cards.

Yes — medical alert products are free with purchase of service. You get the device at no charge; the monitoring services you select are billed monthly.

No long-term contract is required.

Identity Theft Insurance ($5.00/mo), a Lock Box ($3.00/mo) and Product Replacement Insurance ($5.00/mo). All are optional.

The SmartGo device is shower-safe with an IP66 water-resistant rating, and the Care Watch is water resistant for everyday use.