Our 30-day guarantee
Patient care starts with trust. If you’re not satisfied with your purchase, you may return any unused item in its original sealed packaging within 30 days of delivery for a full refund.
How to start a return
Contact us
Call (480) 351-1223 or send a message with your order number.
Pack your item
Keep the item unused and sealed in its original packaging. We’ll send you return instructions.
Get your refund
Once we receive and inspect your return, your refund is issued to your original payment method.
Exchanges
Need a different size or model? Contact us and we’ll help you exchange it for the right product.
Items that can’t be returned
- Opened or used personal care, incontinence, ostomy and urological supplies (for hygiene reasons).
- Custom-configured seating and mobility equipment.
- Monthly monitoring services — these can be cancelled at any time by contacting us.
Defective equipment
If your equipment is defective or needs repair, contact us right away. We provide ongoing service and will arrange a repair or replacement.